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Brian C Zsf

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Horrible Company Beware!

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Monster Transmission - Horrible Company Beware!
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Updated by user Oct 05, 2023

I'm still waiting for 520.00 refund check for the 1000.00 labor I spent to have there defective transmission removed and replacement install. Yes I'm open for a interview.

Original review Sep 28, 2023
Ordered transmission Dec 2022. Received defective transmission . Finally got replacement transmission 7 months later. Been waiting for my labor reimbursement for 2 months. Not returning my phone calls or emails. NOTE... MONSTER HAS A NO RETURN POLICY. SO AS IN MY CASE. IF YOUR SENT A DEFECTIVE TRANSMISSION AND DIDN'T BUY WARRANTY UPGRADE YOUR OUT OF LUCK. I PURCHASED THE WARRANTY OTHERWISE ID HAVE A JUNK TRANSMISSION.
View full review
Loss:
$1000
Pros:
  • Fast to make the sale
Cons:
  • Everything total loss

Preferred solution: Labor reimbursement

User's recommendation: Avoid at all cost

Ryan g Hou

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Sent me a bad transmission

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Monster Transmission - Sent me a bad transmission

Wow this company. I order a custom built transmission for my 95 e350 on 1/4/24.

When I ordered it I thought I was going to get a good transmission due to the text and "that they were checking the transmission with out team of engineers to make sure it's the best" and as kid watching them put them in trucks on Spike. I received it on 1/23/24. When it arrived I opened the box to discover a bolt on the bottom of the pallet. Upon further inspection there was 2 stripped transmission pan bolt.

Attached photo show no threads.

So I called and they said we will get our WOWanty on it. It took 14 days to get them to review there video. It still on the pallet it came in. So I asked for a refund it's still in the original packaging and if I need to ill bring it back.

No we can't do that. They said I can take somewhere to have it fix and they can see about approving the repair. I asked to talk to a manager I am still waiting.

You better off ordering a transmission of Tumu or a junk yard Transmission vs from this company.

Poor workmanship, Poor customer service, Poor everything. The biggest this is that they lie to the customer.

They say quality is their #1 priority and that they check it. If that pan bolt was torqued at proper specs it should.have been could before it left there shop.

Transmission still on the pallet still waiting for answers.

View full review
Loss:
$4400

Preferred solution: Full refund

User's recommendation: Not at all

MK K Sng

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Verified Buyer
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Horrible after market help left on your own

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Monster Transmission - Horrible after market help left on your own
Monster Transmission - Horrible after market help left on your own - Image 2
I am private auto shop working with many vendors SPEEDWAY is the best btw but this monster - such arrogance and over promising before sale After sale NOTHING BUT BULL First any simple question is not answeeed without filing out multi page form from them i dont want my $140 mechanics filling out a form for half hour so they can even talk to me! Plus you never get someone who is a TECH they dont want to help. 1st response for simple qs your out of warranty. Wow did not even install yet. There is better companies out there to take your money and be respectful and helpful
View full review
Loss:
$2000
Pros:
  • Looks like quality
Cons:
  • Simple question needs multi page crazy form

Preferred solution: Answer to my questions

User's recommendation: Use others like speedway

Oliver N Udm

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Transmission was bad

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Monster Transmission - Transmission was bad
Absolutely bad, there is only one star for the marketing. Half of my AOD gearbox was installed incorrectly, the oil pump didn't work, the bearings were a lot apart, the main axle had deep scratches and not all of the seals were replaced. Contact can only be made via telephone; other channels are not answered. Monster Transmission, Factory Transmission, Transmission Depot are all the same thing just with a different name.
View full review
Loss:
$3000
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Go to a local Transmission rebuilder

Kenny W Efr

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Beware of monster transmission!!

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Beware of monster transmission!!
Original review Jan 29, 2024
Bought a stage 2 transmission from monster. It was a pretty purple with a used torque converter. Had my mechanic install it and it killed the engine when put in drive and bogged down reverse. Took them about three weeks to decide for me to send it back. Then took them two weeks to have it picked up. Then a month and a half to get the same trans fixed and back to me with a brand new torque converter. Then they refused to reimburse me for the R&R of the replacement trans. Do not use monster transmission. They have to have a page on their website explaining away their bad reviews.
View full review
Loss:
$600
Pros:
  • Neat color
Cons:
  • Warranty is worthless
  • Poor customer service
  • Poor product

Preferred solution: Full refund

User's recommendation: STAY AWAY. Use anyone else!!

Paolo A Ivx

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Leaking brand new transmission and no help

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Bought a brand new transmission and it leaks. It doesn't even have 5 miles in it. They only offer a 90 days warranty, which is crazy short. Stand by your product and offer the industry stand warranty period. When called they were dismissive and unhelpful. Like they were doing me a favor by letting me buy their transmission. Buyer beware!
View full review
Loss:
$5000
Pros:
  • Sounds good
Cons:
  • Leaks
  • Poor customer service

Preferred solution: Help in getting it repaired

User's recommendation: stay away

David R Sas

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Bad transmission no refund on money

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Bought a transmission was shifting hard from day one called 3 times within a 300miles they said keep driving it shifting hard every shift trashed my transfer case finally got new transmission for replacement I payed for new transmission to be replaced from there recommended mechanic shop and payed for transfer case to be fixed thousands out of pocket and a year later I get $465 dollars from them
View full review
Loss:
$3258
Cons:
  • Very bad company

Preferred solution: Full refund

User's recommendation: Stay clear of this company

Terry c Cqh

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They won't accept my return

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I ordered some wave plates. They did not arrive in time for my job, now they don't want to take return. After an email, a chat, and two phone conversations they tell me that the items may not be returnable because I did not request a return within 48 hours, stating "it's in our terms".
View full review
Cons:
  • Poor customer service and rotten return policies

Preferred solution: Full refund

User's recommendation: DO NOT DEAL WITH THESE JERKS

Stephen H Jlb

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Faulty transmission

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Monster Transmission - Faulty transmission
First, they do not even produce their own transmissions. That is a lie they source from the same vendors as always on a warehouse in florida somewhere, Forget about warranty work it's always something that caused their transmission to fail. Is worst company ever. Only to my worst enemy would I suggest this company.
View full review
Loss:
$4000
Cons:
  • Garbage transmissions

Preferred solution: Replacement parts no run around and compensation for me having to picture crap transmission

User's recommendation: Never never never.

chad d Wvb

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Verified Buyer

Weeks behind and getting the run around

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Monster Transmission - Weeks behind and getting the run around
Monster Transmission - Weeks behind and getting the run around - Image 2
I was promised when I ordered it I would have it in 10 days. It has now been four weeks. Customer service more than less does not even exist. ( there is none ) Do not respond to emails and the phone calls are just a waste of time going in circles nothing but lies. I was told its in shipping should have it in a few days. I called a week later they said its in quality control for testing all a bunch of *** Ask for phone numbers and emails for management and no one will even respond or answer me by phone with a answer to the question.
View full review
Loss:
$1500
Cons:
  • Customer service nonexistent and give give you the runaround

Preferred solution: Deliver product or service ordered

User's recommendation: Didn’t get the transmission but service is terrible. Go somewhere else.

Derek M Qbk

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Sale was smooth, then they don't care

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The buying process went pretty smoothly, but once it shipped they didn't seem to care anymore. I had questions right away after the install about how it didn't seem to engage properly and felt a bit off.

Their only response was to send it back for a warranty check at my expense. Wasn't worth doing that so gave up and figured for a 25 year old truck it was all I was going to get. A year later and I find out the torque converter I got from them was probably defective and the source of the issues. Tried reaching out to find out if there was anything they could do but they won't respond.

So another thousand plus dollars and hopefully now it will be fine. The transmission itself always seemed to work.

View full review
Loss:
$1100
Pros:
  • Nice look
  • Quick process
  • Easy sales
Cons:
  • Poor customer service
  • Faulty product

Preferred solution: Partial refund

adam l Rmg

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Do not use

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Monster Transmission - Do not use
Updated by user Sep 27, 2023

Still no response, have been promised multiple times I would receive a call.

Original review Sep 20, 2023
Needed a new valve body assembly for my transmission, I called and stayed on the phone for two hours with Sam to verify the valve body assembly was in stock and it would ship out in a couple of days. Two weeks went by and nothing, i called and they said they did not have the parts in stock.

But could build a valve body assembly with some other parts. They said they could have a different valve body assembly sent to me within a couple of days. Another two weeks went by and nothing. By that time, my transmission had failed.

A couple of weeks went by, and a valve body assembly showed up in the mail. Now they won't take the part back even though it's still sealed in the package, because they say it was a special order and build custom for my transmission. The transmission is a 4L60E, quite a common transmission. But even though I was promised a part within three days, and it took close to two months to receive it they will not refund.

So, I'm stuck with a $1000 valve assembly that I can no longer use. I strongly urge you to stay away from this company.
View full review
Loss:
$1000
Cons:
  • Everything total loss

Preferred solution: Full refund

User's recommendation: do not use

Brandon G Gep

Horrible company they lie and scam every customer I ordered a transmission they recommended and sent the wrong one and it wasn't even rebuilt and had the wrong parts.

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Monster Transmission - Horrible company they lie and scam every customer I ordered a transmission...
Monster Transmission - Horrible company they lie and scam every customer I ordered a... - Image 2
I've called and tried to resolve the trash transmission issue over 10 times my transmission didn't last 10 miles the parts they used were wrong we opened up the transmission and voided the warranty because I don't want another trash transmission from them they are the worst company I've ever dealt with.do not use them.
View full review
Loss:
$3000
Cons:
  • Everything total loss

Preferred solution: Full refund

User's recommendation: Run away do not use them.

Tim Y Cbm

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Verified Reviewer

Fraudulent business transaction

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Billed more than agreed on phone. Requested immediate cancellation and they refused to cancel even though product had not yet even been loaded on to the truck.
View full review
Loss:
$750
Cons:
  • Fraudulent business practices

Preferred solution: Full refund

User's recommendation: Do not buy.

Resolved
Dana Z Dww

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Resolved: We got 2 junk trans

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Updated by user Oct 20, 2023

Company fixed the issue and I have been provided with apology. They didn't offer any kind of refund

Original review Oct 04, 2023
We got a trans and it jerked and slipped from day 1 thanks goodness after months later they replaced it that was worst yet !!! After they have your money you can't get hold of them don't care about there costumer lost $3000 they'll find look for anything to void the warranty
View full review
Loss:
$3000
Pros:
  • Friendly when placing order
Cons:
  • Junk transmission

Preferred solution: Full refund

User's recommendation: Do not recommend to any body

Daryl T Trn

Incompetent Company

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Takes forever to get transmission from, 6 weeks. Will not send core fee back. Constantly put on hold when called. NEVER deal with them again.
View full review
Loss:
$400
Pros:
  • No pros just a con
Cons:
  • Poor customer service no response

Preferred solution: Core refund

User's recommendation: NO!! Go elsewhere for a better transaction!

Meghann H Ntr

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Verified Reviewer

Failed transmission

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Transmission was no good from the start. Lasted about a week with nothing but issues. Parts are junk and the only thing they will do to fix it is with ME covering the cost of repair & shipping!! Oh & also never received our core refund. Stay away, cause nothing is their fault HA!!!
View full review
Loss:
$5
Cons:
  • Everything total loss

Preferred solution: Full refund

User's recommendation: Stay Away, don't order, save your money!!!

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