Monster Transmission
Reviews and Complaints
Monster Transmission - Transmission Review from San Francisco, California
Hello my name is Abrahn, and I watch too much Volosity television channel? There are a great number of how to do it shows, that promote a number of products, but there in business to captivate viewers and promote and sale products!
Very rarely does the customer hear about the complaints and dissatisfied consumer?
I was on the *** purchasing a transmission from Monster transmission and, I came across some of the reviews, let me be the first to say that I do not wish to purchase and install a tranny then, not have a manufacturer stand side by side with me and behind their products, thanks for the heads up? Sin
Monster Transmission - Transmission Review from Centerville, Texas
Resolved: Monster Transmission - Transmission Problems Review from Kilgore, Texas
Well I we got some things straightened out I called to tell them about what I had found out monster appologised and asked me to send it back at there cost of shipping paid for. I did so and upon getting the product back it now shifts better then ever possible..
the shifts just about threw me into my back seat..
lol I'm extremely impressed with this transmission.. 5 out of 5 stars I will be using them again in the future
Monster Transmission - Transmission Review from Plantation, Florida
Please I beg you to stay away, for your own sake, nothing but lemons.
This is an update since I've written my first review as monster transmission has contacted my house and tried to work with me.
Alot of calls have been made to warranty and no answers, return calls were attempted back to us about a day or two later.
Warranty I guess has alot of problems with their transmissions and is never able to answer there phones right away is my guess. Took out the front transmission torque converter seal and then took pictures of the seal behind that one and sent the pictures to monster transmission. Their tech I guess looked at the pictures and said the seal was good so my transmission leak is basically magically coming from nowhere I suppose.
After they claimed they would send another seal out for replacement I waited and waited, then after two weeks of patiently waiting gave them a call and then they shipped it out.
However when the parts finally came they had sent the wrong ones. I had a pretty good laugh about and didn't really get mad because after all the problems I already had to deal with within their company and their 700r4 transmission, I knew not to expect very much much them.
After that I wrote them another letter kindly explaining that they had sent the wrong parts and asked if they could send me out the right ones. They agreed and sure enough another week passes and had to write another letter not so nice this time.
That same day they shipped out the parts and I'm still waiting for them to be delivered so we shall see.
Please understand that I have a 1991 Silverado the engine on this thing has over 100k miles on it. A brand new transmission from their company should be the very least of my worries at this point, but sadly it's just been problem after problem with this company. I cannot recommend these people and their products to anyone in good conscious.
Their only reply to all my problems is sorry.
I don't believe they have any intentions of looking into the poor customer service they display, or figuring out better ways to make their products more acceptable. It seems it will always continue to be the same song and dance.
- Quality of work
Preferred solution: Full refund
Junk junk junk plus bad service equals :-(
We ordered a Trans, they built it wrong with incorrect adapter and it leaked everywhere. Horrible customer service that takes zero responsibility for their work.
They also state EVERY trans they build gets tested in a vehicle before it leaves them, BIG lie. There where no signs of installation or running. I got my attorney involved after being shut down by customer DIS-SERVICE.
Our recommendation is to pay your local shop to build you what you need, have that shop install it and make sure they have a warranty and are in good standing with the better business bureau. Never, ever buy from monster trans.
- Quality of work
- Quality of parts
- Customer service
Monster Transmission - Transmission Review from Groveton, Texas
Junk tranny.
After searching the web, I ordered a T400 for my Chevelle. I gave them every detail about the car it was going into.
I also ordered a 2500 stall converter to insure that I had no issues. Issues to date: Converter stalls at 3000, They shipped a replacement that also stalls at 3000. Transmission leaks out of every available orifice. Shipped without speedo gears.
When I pulled the housing to install the speedo gears, discovered an output shaft that has a new end welded to it and a worn out driveshaft yoke bushing. Customer service talks the talk, but never follows through. I'm pulling an 8 month old tranny and replacing it with something else. $1,500 out the window.
Do your homework. Stay away.
Preferred solution: Full refund
Restocking Fee charged before the Transmission even shipped?
My son ordered a transmission on line on a Saturday morning from Monster, the order had to be cancelled on Monday morning AM due to other problems with the truck. When we called to cancel they where going to charge a 25% restocking fee but because we live in Florida we would only be charged 10%.
They had not even had time to process the order and he was still charged a $199.00 restocking fee because it was cancelled I am not sure what kind of customer service this is when you can charge a restocking fee when you never took it out of stock to begin with. Just be careful dealing with this company I wished my son had read all of these reviews before ordering just do your homework.
- Customer service
Monster tranmissions are garbage
- Quality of parts
Leaking 700r4 speed sensor
- Resolution of complaint
Monster Transmission - 2005 Dodge 4X4 Review from Hecker, Illinois
Leaking Transmission
- Shipping and quality at first
- Quality of work
- Customer service
Preferred solution: All I want is either the retainer and bolt for the sensor they sent me or even another sensor working or not with the retainer.
Purchased a 2004R at Monster's recommendation for my application. Failed twice now!!!
I thought I was doing ample research to locate a reputable transmission vendor who provided a solid warranty to back their product and reputation. So I called MT to order a transmission for my 80 Trans Am.
Pushing 400HP I inquired about a 700R4. The salesperson explained that if I were to go w/ the 2004R it would save me time and money as this model would fit less modifications and I wouldn't have to cut my driveshaft to fit. After a lengthly conversation to ask if they were sure this was the proper trans. for my application I ordered.
$2400 for the total conversion kit, hardware, etc. I installed in July 2012. Drove the unit 50 miles and the front pump bushing and seal pushed out dumping all the fluid. I had to hitch a ride home to get my truck and car trailer to recover my T/A.
Spoke to Monster, they stated I had to pay shipping to them but they would pay it back tome. Pulled, paid, shipped, repaired, shipped back within about 3 weeks. I reinstalled and the trans. Followed the TV cable set up per the video.
Fast forward from Aug 2012 to Sept 2014. Car has been driven 601 miles within this time and transmission went in town couple weeks ago. Called MT back and they said I'd have to pay round trip shipping and pay a $499 bench fee. I expressed that I didn't think this was fair and didn't agree w/ this.
Warranty mgr Amy said she would talk w/ leadership and see what they could do. Never called me back. I called and left VM's… again no call back. Lots of excuses from Amy on why she couldn't call me, etc.
I finally got them to agree that I pay shipping to them but I would NOT authorize $$ for a teardown. I told them to figure out what is wrong w/ trans and we go from there. In reading other complaints I am confident they will try to blame failure on me. I have already explained I am a ASE Cert.
tech and pulled wrenches for a living over 30 years. I will post the outcome of this when I have more info. Bottom line. DO NOT BUY FROM MONSTER TRANSMISSION!!!!
They are a poor excuse of a company and don't care about "building relationships" like their automated phone system states!
Preferred solution: I would like to return the 200R4 transmission for a full refund of the unit (minus the fluid and consumables) and exchange for a 700R4. I will pay the difference as long as I'm dealt with fairly.
Repeated repairs, & trips to shop , no consideration for customer.
- Quality of work
Preferred solution: Price reduction
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Sorry you feel that way buddy, thanks for considering us in the first place. Being that you went on pissed consumer and you arent our consumer and have no business dealings with us, to be "pissed" then is comical.
We wouldnt be on over 10 tv shows, on 5 major channels, if we didnt stand behind our products. We wouldnt have a B rating with the BBB if that was the case. We wouldnt have sent out over 2600 transmissions last year and we are on pace to top those numbers this year. Why, because the small number of people that use these sites and social media to complain, arent the thousands upon thousands of satisfied clients we have had over the last 12 years.
We road test our units, which no one else does, we build on live cameras, we inspect any warranties on a recorded camera and many other things to ensure our clients get a fully functioning unit. We get just as frustrated when we paid someone to tear down the core, clean the case, paint the case, build the unit, test the unit, package the unit, pull the parts for the unit, give free shipping, then it gets installed and doesnt work. Then people want a refund or everything for free.
Then when we get the units back, they are either perfect inside or they were installed incorrectly. We do everything we can to make our clients happy and stand by them, thats why we have over 900 videos on youtube...thats the real review!!!
Bull S_ _ _
Monster you continue to produce ***.
You rebuilt my transmission incorrectly not once but THREE times and each time you blamed me for the failures when in fact it was your incompetence. Your employees failed to locate the actual cause of every failure.
I ended up taking to a real transmission shop and they discovered the part that caused the failures and they replaced it and guess what? it has worked ever since! The best I got from Monster was 800 miles before my transmission failed. Hand shake warranty, Bull _ _ _ _.
Do Not use Monster Transmission At All. Go to your local transmission shop.
You will be better off.