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First off I'm a Ford Specialty shop. In the past when building a transmission I would piece together a complete build. I decided to go with Monster this time around because there kit was only a little more then what I've spent on a build in the past. It appeared complete. Kit in question is the ss4r100-bx9803 4r100ss

First issue: After getting the kit delivered I notice that the Solenoid that was described as a new solenoid pack was in fact just a remanufactured transtar unit. I had printed off the page from the website that said specifically NEW solenoid pack. After returning the remanufactured solenoid they credited me not the cost of a new solenoid, but a remanufactured solenoid.

Second issue: They include 5 Alto red eagle clutches in there best kit for the Direct clutch. These premium clutches are designed to be installed as 8 clutches and 8 steels in a Direct clutch drum that originally had 5 clutches and 5 steels, as per Alto directions, AND also calling and talking to Alto tech support verifying this. Monster told me to just put the 5 clutches in there and 6 steels in order to get the correct gap between the pressure plate and the snap ring. In order to install the Red Alto Clutches (that came with there kit) per Alto directions they wanted me to pay another $200 to Monster to get the correct necessary items. They wanted to sell me Alto kit number 026757HP. Alto Products stepped up to the plate and took care of me. I didn't even ask for it, but they just asked me for my shipping address and said they would just send me the 02675HP kit N/C to me. As usual Alto exceeded all expectations with there superior customer service and superior products.

Do You think I will ever purchase anything from Monster again?

Reason of review: Not as described/ advertised.

Monetary Loss: $550.

Preferred solution: Let the company propose a solution.

Location: 19370 Oliver St, Brooksville, FL 34601, USA

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And now they're makin noises about selling franchises! Epic Fail.

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