Product: Monster Transmission Customer Care Clear all filters (24 of 24 reviews match)
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Monster Transmission - Bad part sent to me.

A bad part was sent to me. And Melissa Medrano helped me with the exchange. She was very helpful and kept me as a returning customer. Without her help I would of took my business elsewhere. Thank you for your help Melissa Like
5.0
Details
Delivery Service
Exchange, Refund and Cancellation Policy
Product
Monster Transmission Customer Care
#1278155
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Monster Transmission - The customer service was excellent trish was very knowledgea

Trish was professonal and very helpful
4.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Product
Monster Transmission Customer Care
#1184853
I ordered a 650hp rated 4l60e for my Yukon.I was hesitant at first since the last 4L60e I got from Finish line Transmissions kept failing. I almost did a 4L80 swap but they convinced me with their knowledge and walked me through building a transmission that could...
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Anonymous
Informed Consumer

this review just like every other positive review is just copied and pasted for the BBB website. You should never believe the postivie reviews they get because the only way th...

4.2
Product
Monster Transmission Customer Care
I didn't like
  • How long it took to build my transmission
#1181838
Ordered a 4l60e for my Tahoe first one was broken out of box but DON AND KRISTEN went above and beyond to help me get it swapped out for a new one.Don was great in helping me trouble shooting the problem. Me with no experience pulling a transmission. But he was patent...
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5.0
Product
Monster Transmission Customer Care
#1174742
I was in the process of purchasing a transmission from Monster Transmissions.After building the transmission I wanted we agreed upon a price of $3943. They first wanted me to finance it, and said I had impeccable credit and would get a great interest rate. When I asked...
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Anonymous
M. Martin

Good day Sir/Madam.Please give me a call at 1-800-708-0087 and ask for Marcus. I would like to speak with you regarding this issue. I'm confident that we can help with this s...

Anonymous
Anonymous

If you look into this company, you see that they are all a gimmick. Their marketing is great and they do a great job of making themselves appear to be organized. On the back e...

1.0
Product
Monster Transmission Customer Care
#1090179
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Monster Transmission - I have orderes a th400

I played phone tag for days with to get the order submitted. But trish answered the phome every tome with put much wait on hold. An help resolve my issue i look to getting my tranny an seeing how it performs an lasts
Product
Monster Transmission Customer Care
#1083327
I had a 4L60E that I installed in a customers truck.They put 200 miles on it and it started slipping. Worst part about it was trying to find someone to help us out. Once we were able to talk to the right person. They literally shipped ANOTHER transmission down to me...
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Monster_Transmission
Monster_Transmission
Monster Transmission Verified Representative

Thank you for taking the time to post. Here at Monster Transmission and Performance, we endeavor to provide the highest quality products and service to every client, every tim...

4.2
Product
Monster Transmission Customer Care
#1049379
Monster's website says their motto is "We Build More Than Transmissions, We Build Relationships!"™ How do you build relationships when you don’t respond to your customers at all? Building relationships goes beyond the sale. We would not recommend a Monster transmission...
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1.2
Product
Monster Transmission Customer Care
I didn't like
  • Customer service and refusal to honor their wowanty
#1027585
I purchased a 700R4 for my Burb and the buying experience was good and truth be told if they would have kept that same communication going they would have scored a lot higher.The first sign of trouble was when they failed to let me know that the first unit they built...
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3.2
Product
Monster Transmission Customer Care
I liked
  • Website
  • Shipping speed
I didn't like
  • Customer service quality of product
#1024223
Well first off, the absolute worst customer service I've ever had.Never got the tranny cooler that was suppose to come with it. No installation instructions or paperwork. After no joke, 6 months of calling them every week I finally bitched enough that I got ahold of...
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1.4
Product
Monster Transmission Customer Care
#1014154