521 views
6 comments

I have just found for my customer the cause of their transmission failure... they bought it at the wrong place.

We run a shop in Mississippi and our customer bought their own transmission. They had it delivered to our business. From the outer appearance, nothing seemed to be wrong.. But three weeks and a lot of miles this transmission had a major problem.

The website told our customer that for it to get paid shipping, we would have to be ASE certified.. Our mechanic was ASE Master certified a few years ago but did not keep the certification up to date. Why, it cost a lot of money, and it doesn't mean anything to a whole lot of people. So our customer sent it in on their dime.

After MT received it they told our customer it was installation error. Ok, how does a transmission run through three weeks then it breaks down if it was due to installation? It would not pull itself then get progressively worse. So, now these people are so desperate to save their own necks, they ruin our reputation of 18 years.

Our customer gave the mechanic the name number of these people and when our mechanic called them, they were really nice, apologetic, and received photos our mechanic took of this transmission getting uninstalled and what the mechanic found it all came apart inside, internally. Caused by the rebuild not the installation. They charged our customer shipping, another 400.00 and our customer is very mad at MT.

We showed him our photos, explained the myths behind what he was being told by their "customer service", and the transmission came this time with a different converter. We hope it goes like it should for our customer, we will tell all our customers and post what this website says about it in the future so our customers will be forewarned and MT will not get any business.

Location: Jackson, Mississippi

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

If you paid for it w/your credit card file a fraud investigation w/card

Guest

Our Trans-Mission Statement is to รขโ‚ฌล“Provide the highest quality products and service to every customer, every time.รขโ‚ฌย No exceptions. Our Motto..

รขโ‚ฌล“We Build More Than Transmissions, We Build Relationships!รขโ‚ฌย is another example of this. Our many thousands of fans and satisfied customers agree. In fact they more than agree they show it, we have more Written, Audio, and Video Testimonials combined than any other transmission company on the planet. We are grateful for what we have.

Despite the individuals and competitors that enjoy spewing hurtful or irrational comments, (and I presume they will continue to do so after this posting) we forgive them and hope that they will forgive us. It is never the intention of a successful business to upset people. Everyone, every moment, has the power to choose. To choose what you believe, to choose what you say, to choose how you act.

Here at Monster Transmission we choose to focus on the positive, on solutions not problems, our choice to create this post, and it will be your choice to decide on giving us the opportunity to work with you. We are family owned and operated, we say operated because we treat our Staff like so and your business helps to support 25 plus American families. If you havenรขโ‚ฌโ„ขt heard the good news, our company was recently nominated by the Small Business & Development Center and Won the prestigious Top 50 Florida Companies To Watch Award. That is, the Top 50 growing businesses in the entire state.

We are the first and only transmission company to ever achieve this. What does that mean to you? It means that we are doing something right, and that is taking care of people. Our Customers, Our Staff, and Our Community.

Each month we donate time and money to a different local Non-Profit Organization, helping those in need. Over the years we have given back thousands of dollars and built life long relationships. This is the true Monster Transmission, we care about helping people. Our beautiful facility is located at 19370 Oliver Street, Brooksville, FL and WE INVITE YOU for a tour, come and see us for yourself!

If you canรขโ‚ฌโ„ขt make the trip, visit our Website, Facebook Page, YouTube Channel or just give us a call at 1-80*-***-****.

We have nothing to hide, and everything to give. We thank you for taking the time to read this post and look forward to serving you in the near future.

Guest
reply icon Replying to comment of Guest-570009

you guys are the freakin worst , you must be republicans , because they are the BEST liars right to your face

Guest

The Truth about Monster Transmission

This is a response to all postings on this site and a message to any readers seeking the truth. We at Monster Transmission not only pride ourselves on providing stellar customer service and great products but also taking care of our staff and giving back to our community.

In this day and age of technology it is easy for us to forget that we are all human, mistakes can and will happen from time to time. Whether it be a defective part or improper installation of a part, we have a very strict No Finger Pointing Policy. What we care about is finding solutions and creating enjoyable experiences. Many of the postings on this site are false, however some are true.

The sad thing is, this website will not allow people to retract postings after they have been submitted, so even now satisfied customers that may have posted something prior to us resolving an issue, are unable to take back what they said. Thus the need for us, to give you the reader, a balanced perspective. At Monster, we have always, from day one, created new and innovative ways to better serve you. Going back nearly 10 years we were the first to offer Free Shipping, then came our Low Price Guarantee, Satisfaction Guarantee, our World Renowned Test Drive Technology, and now our 3 Year Unlimited/Mileage Handshake Warranty which contains No Fine Print.

Also offering Toll Free Tech Support, the creation of our รขโ‚ฌล“Monster-In-A-Boxรขโ‚ฌย Rebuild Kits, Our Comprehensive Overdrive Transmission Conversion Packages, and much more. Raising the bar is what we do here at Monster and the passion and drive we are known for, is still alive today. If you are unfamiliar with our company, you will be happy to know that we have fantastic relationships with automotive experts, enthusiasts and celebrities from around the world. We frequently work with television programs on the SPEED Channel, Spike TV, Velocity, Hot Rod TV, Two Guys Garage, TruckU, Xtreme 4x4, Muscle Car TV and the list goes on and on.

Many national publications such as Chevy High Performance Magazine, Car Craft, Modified Mustangs, Super Chevy and more, are always communicating with us on projects or stories when it comes to their transmission needs. In addition to the media, we have been selected to build transmissions for the manufacturers of the Batmobile, Local, National and International Government, the Lead Singer of the band Aerosmith and countless others. Now with all this fame and glory also comes a down side, whenever you are shining in the spotlight there are those that wish to bring darkness. Those that may be jealous, un-reasonable, or un-grateful.

There are all kinds of people in this wonderful world we call home, Monster, like every other business has the great privilege and pleasure to serve them all.

As you yourself would agree, it sometimes may be a challenge to make everyone happy. Nevertheless that is our goal.

Guest
reply icon Replying to comment of Guest-570007

Typical bs reply you give a obviously copy and paste reply. These people are pissed....they have legitimate complaints. I am empathetic to these guys, ASE cert dont mean diddly. when you read these complaints alot of them are heart felt and well thought out. Being the business owner sometimes means taking it on the chin, even when youre not in the wrong. your relationship should be more important. I"M SORRY doesnt give money back to customers and who actually work for it. 400 dollars is a weeks pay check to some.

Your handshake policy isnt what you say it is or these guys wouldnt be saying (repeatedly) what you dont warranty. instead of pasting a pre-made excuse, contact them and make it right

Bottom line.....I wont be buying my transmission from you because 2k is a boat load of money to lose.

By the way i'm a business owner of 10years and have no training either other than my college degree. I'm am rated top businesses in my town. I get out there and do my best. and when I dont, i make it right. EVEN AT MY COST! Real people Real relationships. The real deal.

perchy m

I had the same problem except I'm all the way in Ontario Canada lots of money wasted on monster transmission I did the same thing I had a real trans tec take it apart and my pictures are posted on line the tec I hired built the trans I'm running now with no problems at all .I went through four transmissions from monster and everyone of them were *** save your money time and keep your stress level down do not use monster transmission they are scam artists not gear heads I have nothing to game buy writing this except helping people from making the same mistake I did I figured I lost about 4000 by the time I gave up thanks josh my little apple maggot

Monster Transmission Reviews

  1. 250 reviews
  2. 53 reviews
  3. 7 reviews
  4. 11 reviews
  5. 20 reviews
Monster Transmission reviews