518 Monster Transmission Reviews | monstertransmission.com @ PissedConsumer

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Brian C Zsf

Horrible Company Beware!

Sep 28, 2023

1.3

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Updated by user Oct 05, 2023

I'm still waiting for 520.00 refund check for the 1000.00 labor I spent to have there defective transmission removed and replacement install. Yes I'm open for a interview.

Original review Sep 28, 2023

Ordered transmission Dec 2022. Received defective transmission . Finally got replacement transmission 7 months later. Been waiting for my labor reimbursement for 2 months. Not returning my phone calls or emails. NOTE... MONSTER HAS A NO RETURN POLICY. SO AS IN MY CASE. IF YOUR SENT A DEFECTIVE TRANSMISSION AND DIDN'T BUY WARRANTY UPGRADE YOUR OUT OF LUCK. I PURCHASED THE WARRANTY OTHERWISE ID HAVE A JUNK TRANSMISSION.

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Loss:

$1000

Pros:

Fast to make the sale

Cons:

Everything total loss

Preferred solution: Labor reimbursement

User's recommendation: Avoid at all cost

Tim Y Cbm

Fraudulent business transaction

Dec 05, 2023

1.0

Billed more than agreed on phone. Requested immediate cancellation and they refused to cancel even though product had not yet even been loaded on to the truck.

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Loss:

$750

Cons:

Fraudulent business practices

Preferred solution: Full refund

User's recommendation: Do not buy.

chad d Wvb

Weeks behind and getting the run around

Jul 18, 2023

1.3

Monster Transmission - Weeks behind and getting the run around

I was promised when I ordered it I would have it in 10 days. It has now been four weeks. Customer service more than less does not even exist. ( there is none ) Do not respond to emails and the phone calls are just a waste of time going in circles nothing but lies. I was told its in shipping should have it in a few days. I called a week later they said its in quality control for testing all a bunch of *** Ask for phone numbers and emails for management and no one will even respond or answer me by phone with a answer to the question.

View full review

Loss:

$1500

Cons:

Customer service nonexistent and give give you the runaround

Preferred solution: Deliver product or service ordered

User's recommendation: Didn’t get the transmission but service is terrible. Go somewhere else.

adam l Rmg |

Do not use

Sep 20, 2023

1.0

Updated by user Sep 27, 2023

Still no response, have been promised multiple times I would receive a call.

Original review Sep 20, 2023

Needed a new valve body assembly for my transmission, I called and stayed on the phone for two hours with Sam to verify the valve body assembly was in stock and it would ship out in a couple of days. Two weeks went by and nothing, i called and they said they did not have the parts in stock. But could build a valve body assembly with some other parts. They said they could have a different valve body assembly sent to me within a couple of days. Another two weeks went by and nothing. By that time, my transmission had failed. A couple of weeks went by, and a valve body assembly showed up in the mail. Now they won't take the part back even though it's still sealed in the package, because they say it was a special order and build custom for my transmission. The transmission is a 4L60E, quite a common transmission. But even though I was promised a part within three days, and it took close to two months to receive it they will not refund. So, I'm stuck with a $1000 valve assembly that I can no longer use. I strongly urge you to stay away from this company.

View full review

Loss:

$1000

Cons:

Everything total loss

Preferred solution: Full refund

User's recommendation: do not use

Brandon G Gep

Horrible company they lie and scam every customer I ordered a transmission they recommended and sent the wrong one and it wasn't even rebuilt and had the wrong parts.

Sep 07, 2023

1.0

Monster Transmission - Horrible company they lie and scam every customer I ordered a transmission they recommended and sent the wrong one and it wasn't even rebuilt and had the wrong parts.

I've called and tried to resolve the trash transmission issue over 10 times my transmission didn't last 10 miles the parts they used were wrong we opened up the transmission and voided the warranty because I don't want another trash transmission from them they are the worst company I've ever dealt with.do not use them.

View full review

Loss:

$3000

Cons:

Everything total loss

Preferred solution: Full refund

User's recommendation: Run away do not use them.

Resolved

Dana Z Dww

Resolved: We got 2 junk trans

Oct 04, 2023

1.0

Updated by user Oct 20, 2023

Company fixed the issue and I have been provided with apology. They didn't offer any kind of refund

Original review Oct 04, 2023

We got a trans and it jerked and slipped from day 1 thanks goodness after months later they replaced it that was worst yet !!! After they have your money you can't get hold of them don't care about there costumer lost $3000 they'll find look for anything to void the warranty

View full review

Loss:

$3000

Pros:

Friendly when placing order

Cons:

Junk transmission

Preferred solution: Full refund

User's recommendation: Do not recommend to any body

Meghann H Ntr

Failed transmission

Oct 03, 2023

1.0

Transmission was no good from the start. Lasted about a week with nothing but issues. Parts are junk and the only thing they will do to fix it is with ME covering the cost of repair & shipping!! Oh & also never received our core refund. Stay away, cause nothing is their fault HA!!!

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Loss:

Cons:

Everything total loss

Preferred solution: Full refund

User's recommendation: Stay Away, don't order, save your money!!!

Yitzchok Irb

It’s hard to find quality products in today’s world! Parts are hard to find and people are hard to deal with. Minter transmission was easy and simple and Colin decker was very helpful

Oct 04, 2023

3.9

Colin decker was very informative and helpful! So far I am very happy with monsters 700r4 trans. Reliable and consistent.

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User's recommendation: Very good transmission

Derek M Qbk

Sale was smooth, then they don't care

Nov 30, 2023

2.1

The buying process went pretty smoothly, but once it shipped they didn't seem to care anymore. I had questions right away after the install about how it didn't seem to engage properly and felt a bit off. Their only response was to send it back for a warranty check at my expense. Wasn't worth doing that so gave up and figured for a 25 year old truck it was all I was going to get. A year later and I find out the torque converter I got from them was probably defective and the source of the issues. Tried reaching out to find out if there was anything they could do but they won't respond. So another thousand plus dollars and hopefully now it will be fine. The transmission itself always seemed to work.

View full review

Loss:

$1100

Pros:

Quick process
Easy sales
Nice look

Cons:

Faulty product
Poor customer service

Preferred solution: Partial refund

Daryl T Trn

Incompetent Company

Nov 30, 2023

1.0

Takes forever to get transmission from, 6 weeks. Will not send core fee back. Constantly put on hold when called. NEVER deal with them again.

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Loss:

$400

Pros:

No pros just a con

Cons:

Poor customer service no response

Preferred solution: Core refund

User's recommendation: NO!! Go elsewhere for a better transaction!

Stephen H Jlb |

Faulty transmission

Nov 08, 2023

1.6

Monster Transmission - Faulty transmission

First, they do not even produce their own transmissions. That is a lie they source from the same vendors as always on a warehouse in florida somewhere, Forget about warranty work it's always something that caused their transmission to fail. Is worst company ever. Only to my worst enemy would I suggest this company.

View full review

Loss:

$4000

Cons:

Garbage transmissions

Preferred solution: Replacement parts no run around and compensation for me having to picture crap transmission

User's recommendation: Never never never.

Anonymous

Guest-4859059

Greensboro, North Carolina

They don’t care about their customers

Jul 26, 2023

1.7

Refund for faulty transmission from them is a scam. I understand the need to make money but not at customers expense. Sell a better product

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User's recommendation: Find somewhere else. I paid for two installs , the second one was their fault. They sent me a faulty transmission the first time around and I had to pay for secound install(monster transmissions fault). I got reimbursed $255.for an install. We all know an install costs a lot more than that.

Randy W Btf

Junk transmission

May 02, 2023

1.5

Transmission lasted 800 miles.they will not talk to you about issues.they only email back and forth.1 month now and not contacted me.stay away from crooks.they are nice as can be until they get your money.i tried numerous times to talk to someone and still nothing.when they do email you they try to blame issues on you.

View full review

Loss:

$4000

Pros:

No pros just a con

Preferred solution: Sure don't want another transmission from these crooks

User's recommendation: Stay away

1 comment

Guest-2337303

May 12, 2023

You've been scammed, now try getting them to honor their *** warranty! Spread the word, it is a complete fraud!

Helpful

Anonymous

Guest-4554415

Plant City, Florida

Save your hard earned money , use a local shop!

Apr 29, 2023

1.3

James Collins My 6L80 didnt shift from day 1. Contacted them and was immediately told it would have to go thru warranty. Now if i buy a TV at Wal Mart and get it home and it doesnt turn on i will not be going thru warranty. I live 30 miles from their "shop" in Brookesville FL and offered to drop it in their parking lot. Their "shop" is basically a call center, my transmission was a quick ship that came from a place in Ft Worth TX with similar bad reviews. They said if have to talk to them BUT i didnt buy the tranny from them i bought it from Monster! After a few weeks of run around with them i refused to return my original core that worked better than the one they sent me. I had mine rebuilt locally and it worked beautifully. They refused to refund my purchase but unfortunately for them i purchased the transmisson with my business AMEX so I disputed the charge , at which time they said they could no longer speak to me due to the dispute, I received my purchase total back in full from AMEX and the monster trash team has never contacted me back for the junk tranny or crate it came in. I did have to pay my local shop to R&R 2 transmissions tho so they still got a little out of me. Read this local article. The guy couldnt even build a website to sell to any customers so he decides to become a transmission builder? Buyer beware...but use AMEX if you do! https://www.hernandosun.com/2018/05/21/hernando-family-business-small-start-monster-success/?amp=1

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1 comment

Guest-2337304

May 12, 2023

You're better off buying a junk yard transmission and driving it until it dies, then take it to a reputable shop. Calling their product and service garbage is an insult to garbage!

Helpful

Anonymous

Guest-4580826

Portland, Oregon

Bad tranny

May 10, 2023

1.0

I left 2 messages for monster to get a hold of me and 1 month later nothing yet no nothing. They don't care of their customers. I got a bad tranny from them, and they just will not respond.

View full review

User's recommendation: Do not get a tranny from monster transmission

1 comment

Guest-2336912

May 11, 2023

Sorry to hear that, they scammed another unsuspecting customer. You should have checked the reviews online to read the horror stories.

It is 100% fraud, once they get your money you are completely out of luck.

Even if they do get back to you and this liar of human name John will pretend that he is a manager, you will get nothing but headache and frustration. Spread the word, it is an online scam!

Helpful

JS B Gbp

Revoked Warranty

Sep 08, 2022

1.0

We purchased a car from a gentleman with a "Monster" transmission (200R4 MCP). The car had 3,200 miles on the new transmission. We started having problems with it shifting excessively hard.We realize that it has a level 2 shift kit, but it never shifted like this when we purchased the car. The seller told us at the tme of the purchase that he paid for a 3 year warranty. We called Monster to figure out what to do. They asked all the normal questions and then they said that there is no warranty. We asked why the builder of the car said it has a 3 year warranty. Their response was "to the original owner only". I said this car has approximately 3,500 miles on it now. Their response was "oh well" it is not warranted. I have since taken the car to a performance transmission shop that works on streetmod cars. When I told them the story about Monster, they said that is typical with them. They will try anything to have to pay for warranty items. It is going to cost me between $1,000 to $1,200 to fix their deficiency in a relatively new transmission. Monster's moto is " We build relationships". Funny if this is building relationships, their idea of a relationship is different than what most peoples definition would be. I even called 4 of the suggested shops that they list on their website. Everyone of them said bring it in and we will work on it, but it isvon a cash bases. Monster never pays their warranty bills. I have since been surfing the net about Monster. You will see a lot of unhappy customers. If you are considering Monster. I woyld reconsider. What a joke they are. BUYER BEWAREDo not deal with them

View full review

Loss:

$1200

Cons:

Not reputable

Preferred solution: The transmission to work. The car builder paod for a 3 year warranty (says so on the order). They now say original owner only. It does not say this on the order receipt anywhere.

Michael M Zia

Failed transmission from delivery.

Oct 17, 2022

1.0

Don't buy anything from Monster Transmissions!!! I purchased an AOD transmission and it was failing from the first time I installed it. Leaks from the shift shaft and soft shifts. I contacted them and they made me rebuild my governor then told me to take it to a transmission shop, which confirmed it was a faulty valve body. The delay in their responses and actions they made me do caused it to go past the 30 day warranty and now told me to deal with my bank for the refund. They are masters at hiding from their faults and putting the blame and cost on the customer. A total waste of money and time. Go somewhere else for your transmission.

View full review

Loss:

$3500

Pros:

Slick at sales

Cons:

Poor customer service

Preferred solution: Full refund

User's recommendation: Find a different company to buy your transmission

4 comments

Sumayya Nwq

Nov 09, 2023

Here is a follow-up... I called Lentech Automatics and talked to them about this transmission.

They were able to build me a new valve body that made a HUGE improvement. Plus, I ordered the right seals for the shift linkage. So... now, I don't have any leaks and the shifts are much better.

Note: THERE WAS NO SEAL IN THE SHIFT LINKAGE SHAFT!!! So there was no way that it ever worked without leaking from the factory. They insisted they ran the transmission and tested it. Clearly another lie.

Lentech gave me a cool tip on adjusting the TV cable. There is an internal spring that can be removed and replaced with an external spring, which really improved the TV adjustment/movement.

This also helped with the shifts. So, after about $900 and over a year of problems, and help from a better transmission company, it works.

Helpful

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Contact Information

Website:

www.monstertransmission.com

Mailing Address:

17109 Old Ayers Rd

Brooksville, Florida 34604

United States

Phone:

(800) 708-0087

Contact Monster Transmission Customer Service

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Monster Transmission

Monster Transmission Overview

Media from reviews

Top Monster Transmission Reviews

"It’s hard to find quality products in today’s world! Parts are hard to find and people are hard to deal with. Minter transmission was easy and simple and Colin decker was very helpful"

"Fraudulent business transaction"

Horrible Company Beware!

Fraudulent business transaction

Weeks behind and getting the run around

Do not use

Horrible company they lie and scam every customer I ordered a transmission they recommended and sent the wrong one and it wasn't even rebuilt and had the wrong parts.

Resolved: We got 2 junk trans

Failed transmission

It’s hard to find quality products in today’s world! Parts are hard to find and people are hard to deal with. Minter transmission was easy and simple and Colin decker was very helpful

Sale was smooth, then they don't care

Incompetent Company

Faulty transmission

They don’t care about their customers

Junk transmission

Save your hard earned money , use a local shop!

Bad tranny

Revoked Warranty

Failed transmission from delivery.

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