In January, I posted that Josh at Monster Transmission was going to take care of some of the expenses that we had to pay due to their faulty transmissions (we received 2...servo popped out of the side of the first one and broke the case, lost 3rd gear on the way home with the second one...finally had someone else fix it at our expense. My original complaint is under the user name Jennifer.) Oh, and the first tranny had the wrong converter!
I did not "jump the gun" by posting my original complaint, it was only after Monster said they would do nothing. After posting, I got an email from Josh saying he wanted to help. When I called they offered me $250 if I would remove my complaint. I refused....after negoiating, we reached an agreement for $800. I could not remove my complaint, so I posted that they were helping me (I could not, in good conscience, lie and recommend them or say they are a good company. They are a transmission company and I received two bad tranmissions and they only offered help after complaining on here).
I have yet to receive anything from them and I won't. After not hearing from them, I called. Josh offered me $1000 to remove my complaint. He said that they had taken care of everyone who posted complaints on here. I explained that complaints could not be removed and that the other customers didn't remove their complaints, so I should be taken care of too. He said he would see what he could do. After not hearing from him, I called and was told that there had not been any updates on my file, that he would check on it. After not hearing from him again, I called and told him I wanted an answer that day or I would be updating here. I never heard back from him.
All they care about is saving their reputation. They only claimed they would help after my original post and since I can't remove it, they won't do anything. They make bad transmissions and they don't stand behind what they build. As I said before, the warranty is useless if you have to keep paying to have the trannys removed and installed. I recommend buying from a tranny from a shop that is local, that builds and installs it...that way if there is a problem, they can be responsible for pulling and fixing or replacing. I lost half of my motor warranty with the car sitting through all the tranny issues....lost alot of money for repair and installs....alot of time hauling the car back and forth to my mechanic (which is 2 hours away). Run from these people!!!!!
Review about: Monster Transmission Customer Care.
Monetary Loss: $1400.