I bought my transmission from them not knowing much about automatic transmission options. It would have been nice if they would have educated me about the different choices.
That would help me make an informed decision about what I would need for my driving Style. For instance some information about manual valve bodies would have helped me a great deal. The company is not fully at fault for my lack of knowledge about the transmission. Over the winter my transmission pan gasket leaked fluid all over the ground.
At around $16 at court for their Burn Rubber Brewery automatic transmission fluid you would think they would at least Supply you with a decent transmission pan gasket and not a flimsy cork one. I called multiple times to try and find out if they could get me a steel-reinforced gasket everytime I was blown off. I called back again after ordering a gasket from somebody else to try and figure out if they could help me with the little deer in the transmission that allows your speedometer to work properly.
The man on the phone did not know how to help me and was going to transfer me to a technician after holding for 5 minutes I was put on a voicemail not helpful. Their product may be okay but I don't think I would ever use them again.
Product or Service Mentioned: Transmission.