Monster Transmission - Wrong parts horrible service
I ordered a transmission overhaul kit advertised to be the best with the best warranty.All the parts looked great except for the trans pan.
On a C4 transmission there are two styles of pans : panfill and case fill. When placing the order I selected pan fill the pan I recieved was a case fill. So no big deal right? Wrong ..called the customer service # and politely explained the situation.
After a long annoyed sigh she puts me on hold. When she returns she says the pan was a freebee they just throw in and if it doesn't work I will just have to use my old one! Astounded I explained that they asked what style and I had specified correctly. After being on hold three more times she finally verified that yes I had specified correctly.
Hold again...a man picks up and I explain again. He gives me the same line "it was free just use your old one" and a guy in the back ground says tell that cheap *** to just buy another one its only ten bucks. I lost it. I said I heard that comment and I want my god d@*!
Pan! Ok ok here an rma # send the wrong one back and we will send you the correct one. Ok send it back at my cost of 12$ a week later get a call that they can no longer get that style they can send me the wrong one again or credit me 10$. I didn't argue anymore.
Bought one off amazon for 30 counted my losses.Definately wish I would have seen this site before I made that mistake.